Claims handling

Claim handling procedure

We strive to process all claims as quickly and efficiently as possible. To help us serve you better, please ensure the following when submitting a claim:

Include all relevant details, such as your order number, product information, and a clear description of the issue
Submit your claim through our Contact Form for streamlined handling
Review our Claims Policy for guidance on the process and required documentation

Our team will work diligently to resolve your claim in a timely manner. If you have any questions or require assistance, don’t hesitate to contact us at contact@astrupgroup.com.

Thank you for your cooperation.

Claims Handling form

Holiday Claims Handling Information

During the holiday season, we experience increased demand. As a result, claims processing times may be longer than usual.

To ensure smooth handling of your claims, please:

Provide all necessary details, including order number, product information, and a clear description of the issue.
Submit claims via our contact form for faster processing.
Review our Claims Policy to understand the process and required documentation.

We are committed to delivering the best possible service and will process claims as quickly as possible. Thank you for your understanding and cooperation during this busy period.

If you have any urgent inquiries, feel free to reach out to us at contact@astrupgroup.com

Claim handling form